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This privacy policy describes how Holo Cabs collects, uses, and protects your personal data when you use our mobile application and website.
We collect and use the following types of data:
a) Personal Identification Information: This includes your name, phone number, and email address, which we use to create and manage your account, provide our services, and communicate with you.
b) Location Data: We collect your location when you use our app to provide our cab service, calculate fares, and assist the driver in reaching your pickup location.
c) Transaction Information: This includes details of the rides you have taken, including the date, time, pickup and drop-off locations, distance traveled, fare, and method of payment. We use this information for billing purposes and to provide customer support.
b) Device Information: We may collect information about your mobile device, including the hardware model, operating system, and version, unique device identifiers, and mobile network information.
b) Usage and Preference Information: We collect data about how you interact with our services, your preferences, and settings chosen.
We implement a variety of security measures to protect your personal data, including the use of secure servers, firewalls, and encryption. Your personal data is stored for as long as it is necessary to provide our services or as required by law.
We may share your data with third parties under the following circumstances:
a) Drivers: We share your pickup location and contact number with the driver to facilitate your ride.
b) Service Providers: We may share your information with service providers that perform services on our behalf, such as payment processors and cloud service providers.
c) Legal Requirements: We may disclose your information if required to do so by law or in response to a legal request.
d) Business Transfers: In the case of a merger, acquisition, or sale of assets, your information may be transferred as part of that deal.
We use cookies and similar technologies to enhance your user experience, deliver content tailored to your interests, and for analytical purposes. You have the option to manage your cookies preferences in your device or browser settings.
Depending on your location and subject to applicable law, you may have certain rights regarding your personal data, such as the right to access, correct, or delete your data, or object to our use of your data.
Upon a request for account deletion from our app, our team will delete the account within 7 days.
We may periodically update this policy. We will notify you about significant changes by sending a notice to the email address registered with your account or by placing a prominent notice on our app and website.
Under the IT Rules, 2011, a corporate entity involved in the collection, receipt, possession, storage, dealing or handling of sensitive personal data or information must:
1 Provide a Privacy Policy: The privacy policy provided above outlines what data Holo Cabs collects, how it is used, stored, and shared, which complies with this rule.
2 Obtain Consent: The entity must obtain consent in writing through letter or fax or email from the provider of the sensitive personal data or information regarding the purpose of usage before collection of such information.
3 Reasonable Security Practices and Procedures: The entity must have reasonable security practices and procedures. In the provided policy, Holo Cabs explains the security measures in place to protect user data, which aligns with this requirement.
4 Collection for Lawful Purpose: The sensitive personal data or information can only be collected for a lawful purpose connected with a function or activity of the body corporate or any person on its behalf.
5 Disclosure of Information: Disclosure of sensitive personal data or information to any third party shall require prior permission from the provider of such information, unless such disclosure has been agreed to in the contract between the body corporate and provider of information, or where the disclosure is necessary for compliance of a legal obligation.
6 Retention of Data: The body corporate or any person on its behalf holding sensitive personal data or information shall not retain that information for longer than is required for the purposes for which the information may lawfully be used or is otherwise required under any other law for the time being in force.